Custom merchandise sales
Share a project brief, request pricing, or plan a branded merchandise program with our sourcing and product team.
sales@merchandaise.com
Most project replies arrive within one business day.
Talk with our team
Contact MerchandAise
Speak with MerchandAise about custom merchandise sourcing, branded apparel programs, customer support, or supplier onboarding. We help brands, clubs, and procurement teams move from brief to photoreal 3D preview to production in one coordinated workflow.
Average response time: under 24 hoursSupport for brands, clubs, and procurement teamsSupplier onboarding for sustainable production
Choose the right contact channel
We route every request to the right sales, sourcing, logistics, or support specialist so you get a useful answer faster.
Customer support
Existing customers can ask about order status, artwork checks, delivery timing, or account support.
support@merchandaise.com
Live support Monday-Friday, 08:00-18:00 CET.
Supplier partnerships
Introduce your factory, decoration capability, or sustainability certifications to start the supplier onboarding process.
partners@merchandaise.com
New supplier applications are reviewed weekly.
Visit or contact our Swiss headquarters
MerchandAise GmbHFortunastrasse 59437 Marbach, Switzerland+41 71 510 31 91Studio meetings are available by appointment for sampling reviews, material selection, and merchandising roadmap sessions.
- Office hours: Monday-Friday, 08:00-18:00 CET
- By appointment: product sampling and 3D preview sessions
- Languages: English, German, and French
What happens next
- Discovery call: We review your goals, target quantities, launch window, and any sustainability or certification requirements.
- 3D previews and pricing: You receive photoreal previews, material recommendations, and pricing scenarios matched to your brief.
- Production and delivery plan: We align approved artwork, supplier routing, and timeline milestones so your team can launch with confidence.
Frequently asked questions
Answers for brands, clubs, procurement teams, and manufacturing partners planning a custom merchandise project.
- What should I include in a custom merchandise brief?
- Share product categories, quantities, target launch date, brand guidelines, regions for delivery, and any material or certification requirements. If you already have artwork, send it so we can prepare more accurate 3D previews and pricing.
- How quickly can MerchandAise reply with pricing or next steps?
- Most enquiries receive a first reply within one business day. For multi-product sourcing or supplier onboarding requests, we usually share scoped next steps and timelines within 48 hours.
- Can you support international production and fulfillment?
- Yes. We support production planning and delivery for teams shipping across Europe and North America, with options for sustainable materials, packaging, and staged deliveries when needed.
Start your custom merchandise brief
Send your requirements, target timeline, and product ideas and our team will recommend the right materials, pricing path, and production setup. If your launch has a fixed event date, include it in the subject line so we can prioritize the request.